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    Can I still place an order for delivery?

    Yes. It's business as usual at fatboycanada.com. We are following the advice of World Health Organization and local public health institutions and are processing all orders.

    Where are the Fatboy beanbags filled?

    For Canada, we are proud to fill the Original, Slim, Junior, Point and Doggielounge beanbags at our Montreal head office. However, in these exceptional times, we may have difficulty sourcing filling from our Canadian supplier and this may result in out-of-stock products.

    Can I receive my order?

    Yes. Public Health has advised people receiving parcels are not at risk of contracting Coronavirus.

    Are delivery of parcels running on time?

    Deliveries in Canada are business as usual but could experience a small delay.

    Can I still return a product?

    Yes, we will honor a return as long as the item meets the other terms of our returns policy, including: The item(s) you wish to return needs to be new, unused, with label and in its original packaging.

     

    Bolleke

    My Bolleke is flashing! What can I do?

    This is an indication that the battery is running low. The lamp does not receive enough power and starts to flash. You can easily solve this by charging the lamp completely.

    Can I order a new charger for my Bolleke?

    You can easily order a new charger in our online shop. Click here to order!

    The charger that we offer in our online shop has a micro-usb or c-type connection. When you doubt the connection of your lamp please contact our customer support.

    Is the Bolleke suitable for outdoor use?

    The Bolleke is ideal for usage outdoors! You can use this lamp conveniently on beautiful summer nights. When dusk sets in, you can extend your nights outside with this cozy atmosphere lightning.

    Make sure the Bolleke is properly closed to prevent water damage.

     

    Buggle-Up

    Can I order a new cover for my Buggle-Up?

    It is not possible to order a separate cover from the Buggle-Up in our online shop.

    If there is a problem with the cover and it's under warranty, we would like to ask you to contact our customer service.  They are happy to help you.

    Don't forget to add your address details and a picture of your current Buggle-Up (including Fatboy logo).

    The filling has reduced. Can I refill my Buggle-up?

    The elastic EPS filling of our bean bag can be reduced over time, and by intensive use.

    It is possible to order a 100 litres or 360 litres refill in our website.

    If your Buggle-Up requires only a small refill, the 100 litres filling will be sufficient. For a full refill for your Buggle-Up, you need the 360 litres.

    Can the Buggle-Up be used outside?

    During the cold wet winter months and wet evenings, we recommend storing the Buggle-Up inside. Heavy rains can affect the fabric of the Buggle-Up and cause mold.We advise you to treat the Buggle-Up the same way you treat your garden cushions. This means during heavy rains and bad weather conditions, store the Buggle-Up inside.

    Buggle-Up: The Buggle-Up has a special UV protective coating to prevent discoloration by sunlight and is water repellent.

    Buggle-Up Outdoor: The Outdoor material is made of Sunbrella fabric. This is a high quality fabric that is water and dust repellent (non-waterproof). This special fabric provides ideal protection against wind, sun and rain and also has a special coating to prevent discolouration. Sunbrella is very easy to maintain and super comfortable.

     

    Doggielounge

    There is a tear/hole in my Doggielounge. How can I repair it?

    We offer special repair kits for the Fatboys. You can find them on our website.

    You can select the color of your Fatboy and order a kit. You can seal the tear/hole on the inside of the Fatboy with a piece of fabric in the right color.

    The dimensions are 10 cm x 15 cm. We offer repair kits for all Nylon products: Original, Junior, Point, Doggielounge.

     

    Edison the Petit

    My Edison the Petit is flashing! What can I do?

    This is an indication that the battery is running low. The lamp does not receive enough power and starts to flash. You can easily solve this by charging the lamp completely.

    What to do when my Edison the Petit doesn't work?

    To solve your problem, we want you to check these options:

    • Has the lamp been fully charges (minimal 8 hours) before the first use?
    • Insert the charger. Is the red light on the bottom of the lamp flashing? Then the battery is charging. If not, trying using another Fatboy charger.
    • Does the lamp work with another charger? Then you only have to replace the old charger. Click here to visit our online shop.
    • If the lamp does not charge, the battery may be defective.

    If the lamp is charging but doesn't turn on then we kindly ask you to open the lamp.

    • Place the lamp between your side and upper arm and put a little pressure. The top of the lamp will 'pop' open. Leave the foot of the lamp closed!
    • Check weather the switch has moved or broken.
    • If the switch is only misplaced, you can click it back in the right place. If something has broken of inside this unfortunately can't be repaired.

    How to clean the Edison the Petit?

    You can clean the Edison the Petit with a soft cloth and warm water. We advise to use neutral soap.

    Important to know:

    • Don't use cleaners that have chemicals in it.
    • Never open the Edison the Petit during cleaning.

    How many hours does the Fatboy LED lamp last?

    The number of hours that the Fatboy LED lasts is about 50,000 hours.

    How long will the Edison the Petit last after I have charged it?

    The Edison the Petit can remain, after it has been charged, in the first light mode for approx.24 hours, at the second light mode for about 15 hours at the third and brightest light, for about  6 hours.

    Be sure to unplug the Edison the Petit from the charger after charging the lamp. Turning on the lamp while charging it, i not good for the battery, so the light will eventually get lazy and will no longer charge properly.

     

    Headdemock

    Can I leave my Headdemock (Sunbrella) outside during the summer, even  if I use the cover?

    The Headdemock has a special UV protective coating to prevent discolouration by sunlight and is water repellent.

    During the cold wet winter months and wet evenings, we recommend storing the headdemock inside. Heavy rains can affect the fabric of the Headdemock and can cause mold.

    How many kilos can the headdemock (Sunbrella) support?

    The headdemock can support 150 Kilos.

     

    Junior

    Can I order a new cover for my Junior?

    It is not possible to order a separate cover from the Junior in our online shop.

    If there is a problem with the cover and it's under warranty, we would like to ask you to contact customer service. They are happy to help you.

    Can the Junior be outside?

    The Junior is an indoor product, and can only be used inside.

    What is the material of the Junior?

    The Junior has volume of 140 litres EPS filling for prolonged use. The material of the Junior is not suitable to put close to radiator, fireplace or on underfloor heating.

    Nylon: The Junior is made of high-quality nylon cover.

    Stonewashed: The Junior Stonewashed consists of a 100% high quality cotton cushion.

     

    Original

    The filling has reduced. Can I refill my Original?

    The elastic EPS filling of our bean bag can be reduced over time, and by intensive use.

    It is possible to order a 100 litres or 350 litres refill in our web-store with our EPS filling. You can find this in the section Service items.

    If your Original requires only a small refill, the 100 litres filling will be sufficient. For a full refill for your Original, you need the 350 litres.

    The Junior has a volume of 140 litres.

    How do I refill my beanbag?

    The refill comes in a plastic bag. Please know that the refill is a two person job.

    Open the Velcro of your Original/Stonewashed/Velvet you would like to refill. For the Stonewashed/Velvet you also have to open the zipper of the inner bag.

    Cut a corner of the bag the refill came in

    Put the corner of the refill bag where you cut the corner of, in the Original or Stonewashed inner bag.

    Pour in as much refill as you need to fill up your Original or Stonewashed again

    Close your Original or Stonewashed, if you've still got refill left you can keep this as spare parts.

    Can the Original be used outside?

    The Original Nylon, Original Stonewashed, and Slim Velvet are indoor products and can only be used indoors.

    The Original Outdoor can be used outside.

    However, we recommend always reinstalling the Original Outdoor back inside after use When using the Original Outdoor we recommend for the durability of the bean bag, to treat it the same way you treat your garden cushions.

    How do I clean the Original?

    Nylon: We recommend cleaning the Original Nylon with a cloth with lukewarm water and neutral soap. This will remove most strains. Stubborn dirt can be removed with HG detergent or Mellerud for outdoor furniture (without bleach). It's available in various hardware stores.

    Stonewashed: The cover of the Original Stonewashed can be machine washed inside out with a closed zipper at 30 degrees. Note that the Stonewashed sleeve can only be washed with detergent without bleach!

    Outdoor: The cover of the Original Outdoor can be washed inside out with closed zipper in the machine at 30 degrees. Please note, the Original cover must be washed with detergent without bleach! Do not forget to iron the cover after washing to activate the properties of the Sunbrella fabric.

    Slim Velvet: You can clean the velvet cover using a wet cloth. Attention: Only dab, do not rub the fabric.The velvet cover can also be washed. Wash the cover inside out with a closed zipper. The velvet cover can not be put in the tumble dryer. Once the velvet cover is dry you can iron it to the lowest setting.