Shipping, returns & warranty

Attention all shopaholics and last-minute gift grabbers! Our warehouse is taking a holiday break too! From December 24th, 2024, to January 5th, 2025, our doors are shut tighter than a drum. So if you place an order during this time, just imagine it's on a mini-vacation, lounging around until January 6th, 2025. That's when we'll roll up our sleeves, shake off the holiday glitter, and start shipping your treasures. Happy Holidays!

As shipping times vary per region, we suggest placing your order by the dates below for the best chance at receiving it by Tuesday, December 24th. Despite our best efforts, unexpected circumstances such as extreme weather and volume delays may affect estimated delivery times. Dates are based on the Ship To address and Standard Shipping times.

Order by December 18th for shipping to Ontario & Quebec.
Order by December 13th for shipping to Nova Scotia, New Brunswick.
Order by December 11th for shipping to Alberta, Saskatchewan, Manitoba, British Columbia.

Please note that we only list locations where our shipping partners have provided a delivery estimate. If you don't see your province or territory listed above, we recommend ordering the sooner the better to avoid the holiday rush and possible delays as we are unable to provide a shipping timeline.

No, we do not offer branded gift wrap or other gift-wrapping services or products.

We are committed to being an environmentally conscious company, and as such we do not include paper receipts/invoices with our shipments.

When you complete your purchase, you're not just buying something awesome – you're also taking on an important role. It's crucial that you, or someone authorized by you, are present at the shipping address you provided on the delivery day. This helps us make sure your order safely reaches you and avoids any missed connections.

We'll send you a tracking number as soon as your order is dispatched. This is your magic lens to see where your package is at any moment. Staying updated with the tracking information is the best way to be prepared for your order's arrival.

We deliver in the provinces of Canada with different carriers, offering fast and efficient service right to your door. We do not deliver to P.O. Boxes.

Please note that we do not ship to the Canadian territories: Northwest Territories, Yukon and Nunavut, and in Quebec's far north.
Moreover, due to logistical difficulties in making deliveries to certain remote areas, we reserve the right to cancel your order.

Standard Shipping: Your order will be delivered to the provided address without the need for a signature. Please be aware that the delivery service may leave the package at your doorstep. It is either your responsibility or that of a designated representative to be available at the delivery address to ensure the package is received safely and promptly.

Shipping with Signature Confirmation: Your order will be shipped to the specified address and will require a signature upon delivery. This means the delivery service cannot leave the package unattended at your doorstep. A signature is necessary to confirm receipt, providing an added layer of security for your shipment.

Priority Shipping: This option prioritizes the preparation of your order during standard warehouse hours, and guarantees same-day or next-day collection by the carrier, Monday to Friday. Similar to the shipping with signature confirmation, the package cannot be left unattended at your doorstep. A signature will be required upon delivery, ensuring the safety and security of your shipment.

Please allow up to 1 - 2 business days to process and dispatch your order, and allow a further 2-3 working days for Ontario and Quebec orders, or 4-10 days for the others Province.

During holiday or promotional periods (such as Boxing week or Black Friday - Cyber Monday) delivery times can be impacted resulting in delayed shipments. This is due to holiday hours being in effect and significant increases in order volume. Orders placed on, or the day before, a Public Holiday can expect an additional delivery time of a few business days. Be assured that we are working our hardest to get your order out to you as soon as possible.

Once an order has been send to our warehouse we are unable to add/remove/change items in an existing order.
If you have any concerns or made a mistake on your order, please email us within 24 hours together with your order number for reference.

There are a few reasons that can keep us from being able to ship your order.Here are a few possible causes:
* The product(s) you ordered are out of stock.
* You live in a remote area, and we cannot deliver there.
* You specified a PO box as your delivery address. * Unfortunately, we are not able to deliver to PO boxes.
* A payment issue might have occurred when you placed the order.

We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery.

Here are some reasons your delivery might be late:
* Your order was shipped during our sales and promotions season.
* You ordered more than one product.
* Your order was placed during a Quebec public holiday or a Canadian public holiday. Our main warehouse is in Quebec, and it is home base for each and every one of our products.
* There were unpredictable circumstances beyond our control.

If you live in an apartment building and you need a buzzer code to enter the lobby, please indicate it in the notes of your order. Your order may not be delivered if the delivery person does not have the lobby code.

Please also note that carriers do not have professional cell phones and do not call prior to delivery.

Yes, we have a showroom. It is located at 5780 Paré Street, Montreal (QC).

The showroom is open to the public from Monday to Tuesday, from 9am to 3pm, and on Friday from 9am to 12pm. It is closed on Wednesday, Thursday, Saturday and Sunday, as well as on public holidays.

Please note that our showroom is closed for the Holiday Season, from December 23 to January 5.

More information about our showroom.

Yes, you can buy directly from our showroom and leave immediately with your purchases. Fatboy beanbags are filled by hand, in the warehouse adjacent to our showroom.

We only accept debit and credit cards as payment.

Fatboy Canada accepts the following payment methods:

• Visa
• Mastercard
• American Express
• e-wallet
• Paypal
• Klarna

Fatboy Canada accepts the following e-wallet payment methods:

• Shop Pay
• Apple Pay
• Google Pay (GPay)

No return, refund or exchange on purchases after 10 days from the date of taking possession. For any return or exchange, proof of purchase is mandatory and the merchandise must be unused, uninstalled, and returned in its original condition and packaging.

RETURN CONDITIONS
- Merchandise must be unused, in is original condition,
- If the merchandise has accessories, they must be in their original condition,
- The merchandise must be in its original box,
- Merchandise can only be returned if purchased online directly from fatboycanada.ca
- Merchandise must be returned within 10 days of receiving your order,
- Items listed as FINAL SALE cannot be returned for a refund,
- Samples, filling kits and repair parts cannot be returned for a refund,
- Shipping charges incurred during checkout are not refundable,
- Customers are responsible for any return costs,
- 15% of the purchase price will be charged for any opened box and/or damaged merchandise, and for refurbishment.

We do not offer exchanges, please create a return for the unwanted item and place a new order for the product you desire. This will ensure the product is available and gets to you quicker.

To be eligible for a refund, the product(s) must have been bought directly from our Online Shop. You can return most online orders within 10 days from date of receipt.

Please, contact our Customer Service by email to do a return. Indicate your order number in your email.

No, all sale items are final sale and are not eligible for a price adjustment, return, credit or exchange.

As soon as your return package arrives at our warehouse, you will receive an email to confirm that we have received your order. Your refund will generally be processed within 14 days of this date.

Refunds are processed to the same method and currency originally used for payment. Depending on the time of year (holiday delays or closures) and your banking institution, it may take longer to receive your refund.

Unfortunately, we do not refund shipping costs when you return part or all of your order.

Returns can only be created by original purchaser. We do not offer exchanges.

Please note that we do not offer price adjustments if a product you purchased is now advertised with a discount.
A discounted product is considered a final sale product that is not eligible for return, credit or exchange.

Generally speaking, we warrant our products for 12 months against manufacturing defects. We can’t warranty based on damage caused by misuse, inappropriate use, bad weather conditions, pets, or normal wear and tear, so please follow our care instructions.

To be eligible for warranty service, the customer must provide the original purchase receipt as proof of purchase.

A manufacturing defect is a type of defect that occurs during the production or manufacturing process of a product. It refers to any flaw or error in the product that makes it different from the intended design or specification, and as a result, it may not function properly or may pose a safety risk to the user.

If a product has a manufacturing defect, it will be apparent within the first few days of use.

In normal use we give a 6 month warranty on manufacturing defects on all our Fatboy products. We solve production errors and help you if you have a legitimate complaint that your product does not last as long as you might expect.

Fatboy Canada can choose to repair the product free of charge, send you a replacement item, provide you with a replacement part or refund the purchase price.

To be eligible for warranty service, the customer must provide the original purchase receipt and order number as proof of purchase.

With normal use we mean:
* You use the products for which they are intended.
* After use, outdoor products will always be stored indoors in case of bad weather conditions.
* You keep in mind that our products are sensitive to water, sunlight, sea and chlorine.
* You will not try to repair broken products yourself. Contact us or your Fatboy dealer immediately.
* You should keep in mind that the filling of our bean bag is elastic and over time, with heavy use, the filling may shrink.
* You should pay attention to sharp objects like nails, screws, scissors, animals claws and more, as well as animal bites.
* You do not try to open a bean bag to access filling.

If you purchased your Fatboy product from an authorized reseller, please reach out directly to that reseller with your proof of purchase. They will be glad to assist you with any service requests.

Please remember that the terms and conditions of the retailer's sale and warranty take precedence. Items such as display models, customer returns, and retailer-refurbished products are not covered by the Fatboy warranty.

Our resellers are fully authorized to handle service inquiries for the Fatboy products they sell, ensuring you receive the same support we would provide. Additionally, due to the circulation of reproductions in the market, we must confirm that your retailer is an authorized Fatboy partner to apply warranty coverage for manufacturing defects.

If your Fatboy product is a gift, it is the person who made the purchase of the product who must make the warranty claim following the different procedures, depending on whether it is purchased on fatboycanada.com or from a retailer.

To be able to rely on this warranty you need to follow the specific care instructions on the fatboycanada.com website.

The Fatboy Canada warranty does not cover normal wear and tear, cuts or scratches, or damage caused by impacts, accidents or waterborne debris.

The Fatboy warranty does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.

The Fatboy warranty does not apply if the products have been used for public use, outdoors for indoor only products or in a corrosive environment.

The warranty does not cover consequential or incidental damages.

No, products purchased outside of Canada (in Europe or the United States for example) are not covered by the warranty in Canada.

It is quite normal that with time, some of our products lose their original color. The loss of color, due to normal wear and tear, is not covered by the warranty.

Please note:
* Regarding our Stonewashed collection, note that the stonewashed process makes each cover unique ad the colour may differ from the product image. Moreover, depending on the intensity and direction of the light, colours may appear lighter or darker.
* Regarding our Nylon collection, it is for indoor use only.
* Regarding our Velvet collection, this one is for indoor use only.
* Regarding our Stonewashed collection, this one is for interior use only.
* For our Polyester collection (Buggle-up & Headdemock), the color is sensitive to the intense heat, heat waves and high humidity that our Canadian summers can have. In order for the products to keep their color, you must store them indoors when not in use, and/or purchase the Headdemock Cover to protect your hammock.

Fatboy Canada will examine the product and decide, at its sole discretion, if it is covered under this warranty. If considered covered, Fatboy Canada through its own service operations, will then, at its sole discretion, either will send the replacement parts or repair the defective product or replace it with the same or a comparable product. If it is covered by this warranty, Fatboy Canada will pay the costs of repairs and spare parts that Fatboy incur, provided that the product is accessible for repair without special expenditure.

This warranty is to the benefit of the original purchaser of the product. All warranties on products sold within Canada are not transferable beyond the original purchaser.

All warranty claims must be made at the place of purchase, or if purchased through fatboycanada.com by sending an email to customer service. Proof of purchase (receipt with date of transaction) is essential for all warranty claims.

Klarna is a global payments provider that works with retailers to give customers the smoothest online shopping experience by providing unique payment options and superior customer experience. Klarna has 2,500 employees around the world and is leading the way for alternative payments by serving 70 million consumers and 170,000 merchants.

Select 4 interest-free installments to split your purchase into equal payments, charged automatically every two weeks beginning at the time your order is confirmed (usually the shipment date). No bills are sent - you can simply sit back, relax, and enjoy your purchase.

There are no upfront fees or interest when you pay in installments through Klarna.

When you choose to Pay later in4 interest-free installments, Klarna may perform a soft credit check. This type of credit check will not impact
your credit score.